We are committed to providing you with quality products and a satisfactory shopping experience If, for any reason, you wish to return items, we want to make sure you have a clear understanding of our return and refund policy.
Return
We do not accept returns. We take great care to ensure that our products reach you in perfect condition. If you have any concerns about the condition of your delivered item, please contact our customer service within 7 days of receiving your order. kindly note that shipping costs are not covered by the company.
Refund
We do not accept refunds for products once they have been purchased. If you receive a damaged or wrong product, we will provide you exchange the item.
Product Care
Our products are dispatched after careful consideration. Unfortunately, we cannot be responsible for any issues arising during shipping.
Contact Information
If you encounter any issues with your order or have questions about our return and refund policy, please don’t hesitate to reach out to us. URSAN will strive to ensure your satisfaction with our products and services. We do not accept returns, but we are committed to addressing any concerns related to damaged, missing, or incorrect items through our exchange process, as outlined in this policy. Thank you for shopping with us.
